PATIENT INFORMATION
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Understanding the referral process can save you money.
5 Steps
Understanding the radiology referral process allows you to be an informed patient and price conscious consumer. Knowing your options gives you the power of choice in addition to saving time and your healthcare dollars.
Understanding the radiology referral process allows you to be an informed patient and price conscious consumer. Knowing your options gives you the power of choice in addition to saving time and your healthcare dollars.
1) Doctor Examination
At your examination, your doctor orders a radiology test (MRI, CT, X-ray, or Ultrasound) to help diagnose and treat your medical problem.
At your examination, your doctor orders a radiology test (MRI, CT, X-ray, or Ultrasound) to help diagnose and treat your medical problem.
2) A Signed Order
Your doctor may advise where you have the test, but the decision is yours. You can take your radiology order to any facility that offers the test. Ask your doctor for facility choices.
Your doctor may advise where you have the test, but the decision is yours. You can take your radiology order to any facility that offers the test. Ask your doctor for facility choices.
3) Schedule Appointment
Your doctor's office might schedule the test for you, but once you have the signed order you can schedule or re-schedule the test at the facility you choose. Not all imaging facilities are the same; cost can vary greatly, even for patients with insurance. Ask questions; be informed.
Your doctor's office might schedule the test for you, but once you have the signed order you can schedule or re-schedule the test at the facility you choose. Not all imaging facilities are the same; cost can vary greatly, even for patients with insurance. Ask questions; be informed.
4) Tests Performed
After the test is completed, a radiologist will electronically send your referring doctor the radiology images and a written report with the results of your test.
After the test is completed, a radiologist will electronically send your referring doctor the radiology images and a written report with the results of your test.
5) Results to Your Doctor
Your doctor will discuss the results of your test at your follow-up appointment.
Your doctor will discuss the results of your test at your follow-up appointment.
Request an Appointment
Do you have a physician's order?
If you do, you can request an appointment at Bon Secours Diagnostic Imaging by calling "864-675-4875." A scheduling representative will contact you to collect additional information and schedule your appointment.
Request turnaround times may take up to 4 business hours. If your appointment is of an urgent nature, please call us to schedule your exam. Requests received after business hours, on weekends or holidays will receive a response on the following business day.
Duplicate requests submitted via website and called-in will delay our ability to assist you.
Referral Form
The form completed and signed by your ordering healthcare provider.
Photo ID and Insurance Cards
A form of identification and current insurance card(s).
Prior Studies
Any previous, relevant imaging exams and reports performed outside of our network.
Payment
Payment, which includes deductibles, co-pays and co-insurance, are due at the time of service. To discuss payment options, please call Bon Secours Diagnostic Imaging prior to your appointment
Translation / interpretation services
All Bon Secours Diagnostic Imaging facilities comply with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Bon Secours Diagnostic Imaging does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Bon Secours Diagnostic Imaging:
Provide free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, accessible electronic formats, other formats)
Provide free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you believe that Bon Secours Diagnostic Imaging has not provided these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you may file a grievance by mail or in person at the facility where care was provided. If you need help filing a grievance, call (877) 780-1378.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available online at ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at hhs.gov/ocr/office/file/index.html
Frequently Asked Questions
When your doctor recommends a diagnostic imaging test such as an MRI, CT, mammogram, X-ray or ultrasound, you have a choice where that test is performed. At Bon Secours Diagnostic Imaging, we are committed to providing convenient, high quality radiology services at a price you can afford.
Friendly, professional staff delivering prompt, courteous service
Hassle-free outpatient environment
Early morning, evening and weekend hours available
On-site, board certified radiologists
Registered technologists and accredited equipment at all locations
Competitive, transparency in pricing
We offer same-day, next-day, evening and weekend appointments.
The radiologist’s interpretation of your images will be sent to your referring provider within 24-48 hours of your exam.
Whether you have insurance or are a Self-Pay patient, our Financial Services Department will provide you with an estimate before your appointment. We accept most insurance plans and will also work with you on financing. In addition, you will receive just one bill that is all inclusive; the fee for your radiology test and the fee for the radiologist interpreting the test are included in one bill.
We accept all physician orders, even if they are on a hospital order form or prescription pad. All diagnostic imaging procedures must be recommended by your physician and require a signed physician order.
IMPORTANT COVID-19 UPDATE |
IMPORTANT COVID-19 UPDATE
Referring Physicians
We are open and accepting patients for all studies, including routine and elective exams. In accordance with the CDC and American College of Radiology recommendations, we continue to exercise caution in patient screening and masking. Please contact our radiology team with any questions; we are happy to discuss your patient’s care.
Patients
In light of the COVID-19 outbreak we continue practicing enhanced screening, cleaning protocols and social distancing.
Is it safe to schedule my medical imaging?
For most radiology care, your risk of exposure to COVID-19 is low. For more information from the ACR, click here.
Steps we have taken to ensure your safety
The health of our patients and staff is our highest priority. Our waiting rooms are spaced to keep patients six feet apart and we ensure all rooms and equipment are cleaned before each exam.
All scheduled patients will be screened during appointment confirmation calls.
All scheduled patients will also be screened at their time of check-in.
Please let us know if you have a cough, fever and/or shortness of breath or if you have been in close contact with someone with suspected or confirmed COVID-19 in the past 10 days. You will be imaged with special procedures to limit your time in the center.
Walk-in X-ray patients can be accommodated based on appointment availability. Calling ahead to schedule is preferred.
No visitor or companion may come in the center, except to accompany a minor.
Caregivers may assist patients entering the center and then leave during the exam.
IMPORTANT COVID-19 UPDATE |
IMPORTANT COVID-19 UPDATE
REFERRING PHYSICIANS:
We are open and accepting patients for all studies, including routine and elective exams. In accordance with CDC and American College of Radiology recommendations, we continue to exercise caution in patient screening and masking. Please contact our radiology team with any questions; we are happy to discuss your patient’s care.
PATIENTS:
In light of the COVID-19 outbreak we continue practicing enhanced screening, cleaning protocols and social distancing.
The health of our patients and staff is our highest priority. Our waiting rooms is spaced to keep patients six feet apart and we ensure all rooms and equipment are cleaned before each exam.
All scheduled patients will be screened during appointment confirmation calls.
All scheduled patients will also be screened at their time of check-in.
Please let us know if you have a cough, fever and/or shortness of breath or if you have been in close contact with someone with suspected or confirmed COVID-19 in the past 10 days. You will be imaged with special procedures to limit your time in the center.
Walk-in X-ray patients can be accommodated based on appointment availability. Calling ahead to schedule is preferred.
No visitor or companion may come in the center, except to accompany a minor.
Caregivers may assist patients entering the center and then leave during the exam.
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